Partnership

1. Information We Collect

We collect and process the following types of personal data:

A. Personal Information

  • Full name, email address, phone number, and physical address.

  • Customer account details and purchase history (if applicable).

  • Communication records from inquiries, complaints, or feedback.

B. Technical & Usage Data

  • Device information (browser type, IP address, operating system).

  • Cookies and tracking technologies for analytics and personalization.

  • Time and date of website visits, page interactions, and navigational behaviour.

C. Transaction Data

  • Secure payment information processed via third-party gateways.

  • Order details and purchase confirmation.

2. Legal Basis for Processing Personal Data

Ba-Joe’s Invest PTY (LTD) processes data under POPIA’s lawful grounds, including:

  • Consent – When users provide voluntary information for newsletters, promotions, or inquiries.

  • Contractual Necessity – To process orders, fulfil customer requests, and manage transactions.

  • Legal Compliance – To meet tax, legal, and regulatory obligations.

  • Legitimate Interests – To enhance website functionality, security, and customer experience.

3. How We Use Your Information

We use personal data responsibly for:

  • Order fulfilment and customer service inquiries.

  • Personalized promotions (if consented) and product recommendations.

  • Website functionality, fraud prevention, and security improvements.

  • Legal compliance, including financial reporting and dispute resolution.

4. Data Sharing & Third Parties

Ba-Joe’s Invest PTY (LTD) does not sell personal data. We may share data with:

  • Third-Party Service Providers: Logistics partners, payment processors, and IT security vendors.

  • Legal Authorities: If required under South African law.

  • Analytics & Advertising Partners: Ensuring compliance with POPIA.

All partners adhere to data protection agreements in line with privacy laws.

5. Data Security & Retention

We implement strict industry-standard security measures, including:

  • SSL Encryption for secure transactions and data transmissions.

  • Limited access control to prevent unauthorized data exposure.

  • Routine security audits to maintain system integrity.

Personal data is retained only as long as necessary for business and legal requirements.

6. Data Transfers & International Processing

If Ba-Joe’s Invest PTY (LTD) collaborates with international service providers, we ensure data transfers comply with POPIA and secure handling practices.

7. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If a child has shared data, guardians may request deletion.

8. Automated Decision-Making & Profiling

Ba-Joe’s Invest PTY (LTD) may use automated processing for:

  • Personalizing product recommendations.

  • Marketing segmentation (with consent).

  • Fraud detection and transaction validation.

Users may opt-out of profiling at any time.

9. Cookies & Tracking Technologies

Ba-Joe’s Invest PTY (LTD) uses cookies for analytics, improved user experience, and marketing. Users can manage cookie preferences via browser settings.

10. User Responsibilities

Users must:

  • Provide accurate information when engaging with Ba-Joe’s Invest PTY (LTD).

  • Ensure the security of personal login credentials (if applicable).

  • Review third-party privacy policies when navigating external links.

11. Third-Party Links

Our website may contain links to external platforms. We are not responsible for their privacy practices and encourage users to review their respective policies.

12. Breach Notification Policy

Ba-Joe’s Invest PTY (LTD) follows a strict Breach Response Plan in case of data compromise:

  • Immediate security assessment and containment measures.

  • Notification to affected users (if legally required).

  • Regulatory reporting under POPIA’s guidelines.

13. Your Rights Under POPIA

As a user, you have the right to:

  • Access your personal data upon request.

  • Correct inaccuracies or outdated details.

  • Request deletion of personal data (subject to legal exceptions).

  • Withdraw consent for marketing communications.

  • File complaints with South Africa’s Information Regulator.

For data inquiries, email us at admin@ba-joes.co.za.

14. Policy Updates

Ba-Joe’s Invest PTY (LTD) may update this Privacy Policy periodically. Changes will be posted with the updated effective date.

15. Contact Us

If you have questions about this policy or wish to exercise your rights, please reach out to:
Email: admin@ba-joes.co.za